Revocation and Return Policy

Please refer to our General Business Terms and Conditions of



Section 5: Statutory right of revocation for consumers; exclusion and premature expiry; notice concerning revocation

Consumers are entitled to a right of revocation pursuant to the following terms, whereby a consumer means every natural person who enters into a legal transaction for a purpose that is primarily outside his trade, business or profession.


Statutory right of revocation

You have the right to revoke this contract within 14 days without providing reasons.

The revocation deadline amounts to 14 days, starting on the date on which you, or a third party designated by you who is not the shipper, took possession of the goods.

In order to exercise your right of revocation, you must notify us (SUMAGEZA – Soumaya Zairi, Untere Knollstraße 17, 49179 Ostercappeln, Germany, tel: +49 (0) 5473 957889, fax: +49 (0) 5473 8019853, mobile: +49 (0) 174 9327057, email: of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent by mail, a fax, or an email). For this purpose, you may use the attached model revocation form, although this is not mandatory.

The revocation deadline is considered met if you send the notification about exercising the right to revocation prior to expiry of the revocation deadline.

Consequences of revocation

If you revoke this contract, we must promptly refund to you – not later than 14 days following the date on which we received notification about your revocation of this contract – all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you chose a type of delivery different from the lowest-cost standard delivery offered by us). In making this refund, we use the same form of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged fees for this refund. We may refuse to make the refund until the goods have been returned to us or until you provide proof that you have sent back the goods, whichever is earlier.

You must send back or turn over the goods to us promptly, but in an event not later than 14 days following the date on which you notify us about revocation of this contract. The deadline is considered met if you send the goods prior to expiry of the deadline of 14 days.

You bear the direct cost for the return shipment of the goods.

You are responsible for any loss in value of the goods only if such loss in value is attributable to your having handled the goods in a manner not necessary to verify their characteristics, features, and functioning.




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